If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

• Different billing & shipping addresses entered
• Past history of fraud or chargeback has been assigned
• Unable to verify billing address information (i.e. non US credit cards)

YES! Currently BenShermanusa.com ships to the United States and Canada.

• Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
• Exact shipping prices are unknown until you proceed through the checkout process.
• Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
• Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.

United States

Canada

AUTHORIZATION: International orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.

Please remember: All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day. If your order fits all authorization criteria then your order will ship on time. We do not ship or deliver on weekends and holidays.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business dayss

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

Yes, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities are not available at this time.

Military Deliveries
Please note that the average delivery time is 18 to 45 days
Must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.
P.O. Box Deliveries
Please note that the average delivery time is 7 to 30 days

We accept:

Visa, Master Card, American Express, and Debit / Check cards.

Sorry, we do not accept personal checks. We do accept Money Orders. Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card. Here are the steps of how to place your money order:

1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.

**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA

Only items that have been purchased from the Ben Sherman USA website can be returned according to the following policy.

*Ben Sherman retail stores can not accept returns for items purchased online

• Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
• Customers will be responsible for all shipping costs unless the product(s) received was damaged.
• All returns must be sent back within 35 days of the invoice date to receive a full refund.
• Any returns received within a 90 day period, must be an exchange or online store credit only.
• All other returns will be sent back to the customer.
• All returns MUST be in saleable condition and include its original packaging with tags attached.
• Invoice # and Billing Name must appear on the Return/Exchange Form.
• If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@efashionsolutions.com
• Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
• We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.

Return Instructions:

All Merchandise must be returned to:
eFashion Solutions LLC
80 Enterprise Ave South
Secaucus, NJ 07094
USA
ATT: Ben Shermanusa.com /Returns Dept.

• Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
• In a sealed insured package, mail your package to eFashion Solutions (address provided above) along with the return form.
• You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
• Please note that your exchange item may be out of stock by the time your return is received. You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices. OR Note to issue Online Store Credit
• If your exchange is out of stock or on back order, a refund or online store credit must be issued.
• If your exchange is out of stock and you have already been issued online store credit or a refund, you will be responsible for any new shipping costs on additional orders.

Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

Email your composite card (including professional photos, height, sizing, etc...) to model@efashionsolutions.com. Good Luck!

Unfortunately, most items are not restocked. We like to keep our inventory fresh and full of the season's newest styles. You can contact our Customer Service Representatives / Personal Shoppers with the style number so that we can check on a restocking date.

YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.

Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

An error message will appear online stating: AVS Mis Match: The billing address provided does not match the billing address on file with your credit company.

This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as promotional codes, online store credit, gift card IDs, etc... Please contact our Customer Service department immediately so that they can resolve this for you.

Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc...)

*Price adjustments will not be made if you have already received a discount using a promotional code.

All shipping rates are based on the weight of your items, the dimensions of the packages and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process however below is a general range on an average 2lb. package.

UPS Service: for all orders in the continental US
Based on a 2 lb package
Ground: $8.68 - $12.42
2nd Day Air: $13.85 - $20.33
3 Day Select: $11.17 - $18.71
Next Day Air: $21.67 - $40.47

USPS: for Military Addresses and International orders
Based on a 2 lb package
USPS Standard (7-14 days): $8.25 - $9.35
USPS Global: $25.45-$41.67

eFashion Solutions guarantees that all orders placed before 2pm (EST) and that meet the authorization criteria will be shipped out the same day. Orders placed after 2pm (EST) will be shipped out the following business day.

A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wish list by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family.

The wish list does not hold inventory. If an item sells out it will be removed from your wish list. To create a wish list you must be a member.

Once an order is placed, a promotional code CAN NOT then be applied. Please call customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount.

Yes, shopping at websites powered eFashion Solutions is safe. Every credit card purchase you make at a website powered by eFashion Solutions is backed by the eFashion Solutions Safe Shopping Guarantee.

We guarantee that every transaction you make at a website powered by eFashion Solutions will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by eFashion Solutions.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services - including authentication, validation and payment.

The security lock symbol appears only at the credit card entry stage of the checkout process.

Upon shipment of your order, we will send an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.

If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact Customer Service at 888.810.3887.

If your order was not marked as Out of Stock (OOS) an investigation may need to be placed to track the package and check for delivery problems. Please contact Customer Service to start this investigation.
**DO NOT throw away your box; the shipping company may need to see it for the investigation.

International deliveries have a weight restriction; your order may come in several different boxes/deliveries.

To use your credit please place your order online just the same as using a credit card or money order. After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address. The following page will confirm the items that you are purchasing as well as your address information. If your order total has not been adjusted by your credit, then go back and edit your credit information again. Please review this and then click on Confirm.

At this time, gift cards purchased on-line may only be redeemed at www.benshermanusa.com. Likewise, gift cards purchased in Ben Sherman retail stores may only be redeemed in the stores.